Entra ID Connect for JSM
Our Microsoft Entra ID Connect app for JSM is a powerful integration tool designed to seamlessly connect Entra ID (previously called Azure Active Directory) and Jira Service Management to enable Atlassian cloud administrators to:
Automatically import user and group data from Entra ID into a JSM Assets schema
Update Entra ID user attributes from JSM automation rules
Create new Entry ID users from JSM automation rules
Disable or enable Entra ID user accounts from JSM automation rules
Reset the password for any Entra ID user from JSM automation rules
Add or remove users from Entra ID Groups from JSM automation rules
This app aims to enable administrators to customize Entra ID accounts and groups with JSM, explicitly focusing on automation rules. With these rules and associated project configuration, Service Desk agents or end-users can request or perform the most common changes.
The core mechanisms this app provides are:
Automatic import of Entra ID user account information and group information into JSM Assets
A set of internal web service API calls that simplify and encapsulate everyday actions on Entra ID user and group information.
Using the capabilities of this app involves these main tasks:
Configure the app, including setting up the auto import from Entra ID
Set up groups you want to be serviceable - that is, which Entra ID groups should be enabled to allow users to be added/removed using the Entra ID Connect app.
Build automation rules that call the Service API and link those rules to implement your organization's use cases. Although some examples of how to use this app are provided, it is left to the administrator to build automation that meets the organization’s needs. The operations are also available to Atlassian Administrators via the Service API through the Manage Users tab on the app’s management page.
This app requires that the administrator be familiar with and have some skills in using the Atlassian JSM Assets feature and building and using automation rules.
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