App Roadmap for Customer Satisfaction Survey

Owned by Rick Munoz
Nov 20, 2023
1 min read

We are constantly working on improving our Marketplace Apps and have an extensive roadmap for the Customer Satisfaction Survey for JSM Portal app.

We welcome any thoughts you may have on how best to improve this app, including which new features should come out before others and any new features you’d like to see that we haven’t thought of yet. Please send us your thoughts via our Apps Support Portal.

Planned enhancement

Change / Customize Icons

Add ability to use stars as measure (default to 5) 

Only allow feedback once per ticket

Only allow feedback after ticket resolved and/or closed

Hiding feedback from customers once provided

Support more levels of feedback (or a specific scale)

Provide different UI entry options (e.g. slider, checkboxes, etc.)

Save survey result in custom field

Add JQL support

Add pre-built reports / dashboards on survey results

Allow choices to have values separate from displayed text (e.g. High=1)

Add notification on feedback (or feedback value)

Select which issue/ticket type this should be applied to

Select which portals this should be applied to

Select who can see comment/feedbacj

Add tooltip to buttons and main caption/label

Add link to information about customer survey form

Support different survey configurations for separate projects or portals