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titleChange I change the text explaining what the info is on my ticket?

Yes as an admin it is possible to change what the wording is that precedes the data on your ticket

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titleHow do I determine pricing for my organization?

Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum number of users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) in the same instance, you pay the 50-user price for apps.

Azure AD (Entra) Connect Pricing Table

Note: While this app has features specific to Jira Service Management, the app is technically available across Jira instances. Therefore, the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud apps is as follows:

  • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.

  • Monthly subscriptions with over ten users are billed per user, starting at the first user.

  • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

Annual subscriptions may offer a discount depending on the number of users purchased.

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titleDo I have to manually select the individual pieces of information that are displayed on the JSM ticket?

No, there is a “toggle all” button at the top of the admin screen that will allow all of the selected pieces of data to be turned on or off based on the toggle state. You simply have to select the toggle and hit save.

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