Versions Compared

Old Version 1

changes.mady.by.user Matthew Smith (Deactivated)

Saved on

compared with

New Version 2

changes.mady.by.user Matthew Smith (Deactivated)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Info

We assume that you have familiarity with Jira Service Managment project settings and administration.

...

Expand
titleAutomated Device Association

Automatically associate Intune devices to reporters on incidents and service requests.

  1. Create an ‘Assets Objects’ type Custom Field

  2. Image Modified

    Edit the Custom Field

    1. ‘Edit Assets object/s field configuration’

      Image Modified

  3. Store Multiple Objects

    1. Select the toggle and then ‘Save’

    2. Image Modified

      Associate the new field to desired request types/screens

  4. Create a new project automation

...

  1. Image Added

    1. Trigger the automation upon creation of the issue

    2. Optional - Add a comment to log the automation on the issue

    3. Add lookup objects

      1. Select the appropriate Assets schema containing your Intune devices

      2. Query by the reporter Display Name or Email Address (email recommended)

        1. "User Display Name" LIKE "{{issue.reporter.displayName}}"

        2. "Email Address" LIKE "{{issue.reporter.emailAddress}}"

      3. If devices are found, update your new ‘Assets Objects’ field, if not you may want to comment/log to the issue

        1. If devices are found

          1. Image Modified

            Key IN ({{lookupObjects}})

  2. Publish your new Automation

  3. Test & Validate

    Image Modified